Shipping policy

Shipping Policy

At Starlit Stories, we aim to deliver your order reliably and in excellent condition.

Where we ship

We currently deliver to Belgium, France, Germany and the Netherlands.

Estimated delivery time

Estimated delivery: 3–7 working days from the date of your order.

Working days are Monday to Friday, excluding public holidays.

Shipping costs

Shipping is always free.

All current delivery destinations are within the European Union. No customs duties or import taxes apply.

Carriers

We use reputable carriers such as DHL, DPD, FedEx and local postal services. The carrier is selected based on the destination and parcel size.

Order tracking

When your order has been dispatched, you will receive an email containing a tracking number. You can also view your order status in your Starlit Stories account.

Delivery issues

Please ensure that your delivery address is complete and correct.

If an order is returned because the address was incorrect or incomplete, please contact us after the parcel has been returned so that we can arrange redelivery.

If the carrier redirects your parcel to a pickup point, please collect it within the period specified by the carrier.

Damaged or incorrect items

Please inspect your order upon delivery.

If an item arrives damaged, defective or incorrect, email hello@starlitstories.eu within 48 hours of delivery. Please include your order number, a brief description and clear photos of:

• the shipping label;
• the outer packaging; and
• the item itself.

We will offer a replacement or refund according to your preference and product availability.

Split shipments

Items from the same order may be shipped separately. This will not result in any additional costs.

Questions

For questions about delivery, contact us at hello@starlitstories.eu.

Last updated: 9 August 2026